UX design

To become a certified Salesforce UX Designer, you need to pass the Salesforce Certified User Experience Designer exam. In this article, we will provide an exam outline, resources, and additional tips to help you prepare for the Salesforce UX Designer certification exam.

Dark patterns still cause a lot of questions and discussions. Some believe that it should not be used because this is practically user manipulation, while others, on the contrary, believe that all means are good in battle.

Users expect more from an app than just a mobile site. Users are waiting for an ecosystem - an assistant who will be ready 24/7 to take on an assignment and provide a service - clearly serve offline and online.

When it comes to designing products or services that meet the needs of users, the user-centered design (UCD) process is a popular framework for ensuring that the design team is solving the right problems. One of the key components of the UCD process is the creation of problem statements. Problem statements are concise, actionable statements that define the challenges or obstacles that users face and that the design team needs to solve. In this article, we will explore the importance of problem statements in UX discovery and how they can help design teams create successful products and services.

Have you ever thought that nearly 88% of customers are less likely to return to a site after a bad experience. Quite impressive numbers, huh?