Salesforce Field Service®

Meet the features of Field Service Lightning

• 

  Work Order Management

  Create and manage work orders for field service operations faster and easier with FSL

• 

  Smart and Efficient Scheduling

  Set appointments automatically to the right technician based on time, skills, locations, and any business rules. Turn this menial task into a simple click and save time in the process

• 

  Dispatcher console

  Ensure that the right job is assigned and routed to the right mobile employee. Dispatcher can track and monitor the service delivery in real time on a map or Gantt chart

• 

  Manage jobs from any device

  Supervise your contractors and other employees all on the same platform with an offline app for Android and iOS

• 

  Instant communication with the team

  Put to use an instant “Chatter” tool that lets managers, dispatchers, and mobile employees communicate in real time

• 

  Real-time analytics and Reporting

  Monitor performance in real time and improve productivity across the board by analyzing the workflow of your employees

• 

  Inventory Management

  Use Field Service Lightning’s inventory objects to track the storage, request, consumption, return, and retirement of items in your inventory