Salesforce® Field Service

Meet the features of Salesforce Field Service Lightning

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  Work Order Management

  Create and manage work orders for field service operations faster and easier with FSL.

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  Smart and Efficient Scheduling

  Set appointments automatically to the right technician based on time, skills, locations, and any business rules. Turn this menial task into a simple click and save time in the process.

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  Dispatcher console

  Ensure that the right job is assigned and routed to the right mobile employee. Dispatcher can track and monitor the service delivery in real time on a map or Gantt chart.

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  Manage jobs from any device

  Supervise your contractors and other employees all on the same platform with an offline app for Android and iOS.

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  Instant communication with the team

  Put to use an instant “Chatter” tool that lets managers, dispatchers, and mobile employees communicate in real time.

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  Real-time analytics and Reporting

  Monitor performance in real time and improve productivity across the board by analyzing the workflow of your employees.

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  Inventory Management

  Use Field Service Lightning’s inventory objects to track the storage, request, consumption, return, and retirement of items in your inventory.