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How to create problem statements in UX discovery

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Published by jetbi
03 January 2023

When it comes to designing products or services that meet the needs of users, the user-centered design (UCD) process is a popular framework for ensuring that the design team is solving the right problems. One of the key components of the UCD process is the creation of problem statements. Problem statements are concise, actionable statements that define the challenges or obstacles that users face and that the design team needs to solve. In this article, we will explore the importance of problem statements in UX discovery and how they can help design teams create successful products and services.


Why Are Problem Statements Important in UX Discovery?

  1. Focus on the User:

Problem statements help design teams stay focused on the user and their needs throughout the design process. By identifying the specific challenges that users face, designers can prioritize solutions that will have the greatest impact.

  1. Clear and Actionable:

Problem statements provide clear and actionable guidance for the design team. They help to define the scope of the design challenge and provide a framework for making decisions about design solutions.

  1. Align Stakeholders:

Problem statements help to align stakeholders around the goals of the project. By clearly articulating the challenges that need to be addressed, problem statements can help to create consensus among stakeholders and ensure that the design team is focused on the right issues.


How to Develop Effective Problem Statements:

  1. Conduct User Research:

The first step in developing effective problem statements is to conduct user research. This can include interviews, surveys, and other methods to understand the needs and pain points of the target user group. 

  1. Synthesize Findings:

Once user research is complete, the design team can synthesize the findings to identify the most critical challenges and obstacles that users face.

  1. Write Concise Statements:

The problem statements should be concise, focusing on the most significant challenges that users face. They should also be actionable, defining the specific issues that the design team needs to solve.


In conclusion, problem statements are a critical component of the UCD process in UX discovery. They provide a framework for designing solutions that meet the needs of users and ensure that the design team is focused on the most significant challenges. By conducting user research, synthesizing findings, and developing clear, concise problem statements, designers can create successful products and services that meet the needs of their target users.

Kirill Sedelnik
UI/UX Designer
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