Your privacy is critically important to us. We have a few fundamental principles:
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services;
We don’t ask you for personal information unless we truly need it;
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights;
We store personal information for only as long as we have a reason to keep it;
We aim for full transparency on how we gather, use, and share your personal information.
The type of personal information we collect
We collect certain personal information about visitors of our Sites:
The most common types of information we collect are things like: IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
Information that you provide when completing “Contact us” form on our website (including your name, email, Company and phone number).
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
How we collect personal information
We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites;
We collect your personal information when you provide it to us using the feedback forms on our Sites.
How we use personal information
We will use your personal information in below cases:
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
Operating the Sites;
Providing you with services described on the Sites;
Updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
Carrying out technical analysis to determine how to improve the Sites and services we provide;
Monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
Managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback;
Improving our products and services.
Where you give us consent:
Providing you with marketing information about products and services which we feel may interest you;
For purposes which are required by law;
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
How we share the information we collect
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes;
We may share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy to the following recipients:
Our professional advisers (lawyers, accountants, financial advisers etc);
Regulators and government authorities in connection with our compliance procedures and obligations;
A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
A third party, in order to enforce or defend our rights, or to address financial or reputational risks;
A rights holder in relation to an allegation of intellectual property infringement or any other infringement;
Other recipients where we are authorised or required by law to do so.
How do we keep your personal information?
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
How can you access your personal information?
You have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. To make an access or correction request, contact us using the contact details at the end of this policy.
Choices regarding control of your personal information
Where we have your consent to do, we may send you marketing communications about products, services or proposals that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future;
If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to let us know about your new e-mail address information;
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
Cookies and web analytics
When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
Your IP address or proxy server IP address’;
the domain name you requested;
the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL you look at and information relating to it;
the website which referred you to our Sites;
the operating system which your computer uses;
Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Sites.
Information about children
Our Sites are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our Sites or give us your personal information. If you are from 16 to 18 years, you can browse the Sites but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy director in writing at firstname.lastname@example.org.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below;
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent;
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us. In all other cases, provision of requested personal information is optional;
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country:
of your habitual residence;
of your place of work;
in which you consider the alleged infringement has occurred.