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There are numerous ITSM options on the market, the most prominent of which are: Freshservice, ServiceNow, BMC Remedy, SolarWinds Service Desk, and so on. They are all outside of the Salesforce system, necessitate additional user training, and have the potential to complicate the business process. As a result, many Salesforce clients seek native ITSM Salesforce solutions to consolidate all processes on a single platform. This was a project for our group.

Client, a company providing home repair services for individual and corporate customers across London (UK), implemented Salesforce Field Service Lightning to improve the efficiency of the delivered services: automate order and billing processes, optimize real-time onsite operations, and replace a bundle of outstanding software with Salesforce.

An American real estate investment company, that helps customers to invest their funds in property across the United States, was looking for a solution that would allow them to have a competitive edge against similar companies in their industry.

Client is going to implement “Komunikado”- Salesforce® and JIRA® connector to provide synchronization of tasks, subtasks, comments, and work logs in both directions between two JIRA instances via Salesforce.

The client is an Israel-based company that distributes water treatment systems with related products and provides services for their installation and maintenance. During the Salesforce implementation project, the JET BI team set up integrations with proprietary IT systems and performed data migration. 

The Client, a multinational company operating in Engineering and Electronics, Nuclear, Transportation, and Industrial sectors, needed a way to connect the Salesforce CRM to the backend SAP (ERP) to improve efficiency, insights, and operational outcomes by leveraging business intelligence.

Integrate Salesforce CRM system with several solutions including website, LinkedIn Sales Navigator, Google Ads, Dealhub, and Salesloft to improve customer experience

The client’s case, featuring Concierge implementation is a great example of a project where a very demanding customer wants a ready solution to be tailored to meet their needs. This is a stress test for the application against its reliability and flexibility at the same time.

Our client is a big printing company, providing services on the domestic market, and boasting a homegrown system for managing contracts and deals.

Our client is a global enterprise-level Salesforce company, actively fostering digital transformations across all their business units.