Salesforce Summer ‘2022 Release: new worthwhile features in Sales and Service Clouds
Salesforce Summer '2022 Release has got many features in Sales Cloud and Service Cloud. They cover sales, onboarding, and operations in the service-based organization as well as a trove of forecasting features. Several features seem to be the most relevant for process automation, improvement of customer service, and increased collaboration between teams. They can minimize the use of time and enhance efficiency. Let’s have a closer look at some of them.
13 July 2022
How to insert a picture into the background of a block in 8 steps
Salesforce Marketing Cloud Content Builder allows significantly speed up email creation processes within an organization. There is no need to code every email as the standard drag-and-drop functionality provides predefined templates and blocks to create a new email with no code. However, there are some limitations in this standard tool, and in this article, I will be guiding you on how to create an image as a background.
23 February 2022
Service Cloud for beginners. Short guideline by JET BI
Service Cloud is the best product to provide better customer service, give the proper information and support they need. It refers to the module “Service” in Salesforce. So if you sell products, customers will need your support. It can be any type: giving information about the product, solving the problems that they have with the product, or selling related products. Service Cloud is a CRM platform that automates service processes for business needs and it is built on a SaaS model.
20 January 2022