Native IT Service Management solution for Salesforce®
There are numerous ITSM options on the market, the most prominent of which are: Freshservice, ServiceNow, BMC Remedy, SolarWinds Service Desk, and so on. They are all outside of the Salesforce system, necessitate additional user training, and have the potential to complicate the business process. As a result, many Salesforce clients seek native ITSM Salesforce solutions to consolidate all processes on a single platform. This was a project for our group.
20 September 2022
Salesforce Summer ‘2022 Release: new worthwhile features in Sales and Service Clouds
Salesforce Summer '2022 Release has got many features in Sales Cloud and Service Cloud. They cover sales, onboarding, and operations in the service-based organization as well as a trove of forecasting features. Several features seem to be the most relevant for process automation, improvement of customer service, and increased collaboration between teams. They can minimize the use of time and enhance efficiency. Let’s have a closer look at some of them.
13 July 2022
Salesforce CRM Customization and Managed Package Development
Integrate Salesforce CRM system with several solutions including website, LinkedIn Sales Navigator, Google Ads, Dealhub, and Salesloft to improve customer experience
20 June 2022