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Sales and Experience Cloud Implementation for the Real Estate Investment Company

An American real estate investment company, that helps customers to invest their funds in property across the United States, was looking for a solution that would allow them to have a competitive edge against similar companies in their industry.

Published by jetbi
19 August 2022
Salesforce

Project Description

An American real estate investment company, that helps customers to invest their funds in property across the United States, was looking for a solution that would allow them to have a competitive edge against similar companies in their industry. 

The company didn’t have a CRM system. Key business functions were not automated. The team managed sales and customer care with manual processes, shared spreadsheets, email and phone. 

The Client referred to us as they needed support in developing an equally powerful tool for their team and customers as well.

 

Project Scope

Based on the needs expressed during the initial discovery, JET BI developed a high-level solution design for the system that would address all Client’s requirements. The new solution consisted of:

  • Sales Cloud setup from scratch for 5+ users;
  • Data Migration from Excel files and Google Spreadsheets;
  • Integration with DocuSign - eSignature and Contract Management System;
  • Self-service Сustomer Portal by custom template;
  • Declarative development (Workflow rules, Flows, Approval Processes, Email Templates);
  • Custom development (APEX Batch, APEX triggers, Visualforce pages, Custom Lightning components)

 

Project Results

As a result of this project, the Company got a robust and scalable solution to continue to add on as they grow.

  • The solution was built on the Sales Cloud, to track deal activity for effective lead and opportunity management, and the Experience Cloud, to drive and optimize the entire deal lifecycle. 
  • Sales Cloud implementation helped to streamline core operational processes - no more shared spreadsheets and files are required to run the business.  
  • The self-service Customer Portal enabled the team to efficiently handle the deals. Now the Client’s customers can log into the portal to create an account, undergo verification, see the list of investment properties, select a suitable one and place a bid, manage the contract lifecycle, see all open deals and track the history of the closed ones. 
  • The integration of Sales and Experience Clouds had a significant impact on the Client team’s internal productivity. The team got a 360-degree view of the customer journey. With new enhancements in the deals management workflow, the Client could provide a better experience to their customers. 

 

Client's review:

“Our experience with JET BI was great from the very start. JET BI fully understood our needs and quickly and efficiently developed the Salesforce-based solution. We got a very well-designed platform tailored to our unique requirements”.

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JET BI TEAM
  • 1 Salesforce Developer
  • 1 Frontend Developer
  • 1 Salesforce Consultant
  • 1 QA Engineer
  • 1 Project Manager
TECHNOLOGIES
  • Salesforce
  • Experience Cloud
  • APEX Classes and Triggers
  • Visualforce Pages
  • Lightning Components
PROJECT TIMELINE
  • 4 months
Question to the expert
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We have available resources to start working on your project within 5 business days

1 UX Designer

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1 Admin

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2 QA engineers

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1 Consultant

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Steps following request submission

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After receiving your request, we analyze it and we offer free online meeting slots (via email) so that we can discuss your needs in as much detail as possible

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We begin gathering all necessary requirements to create comprehensive estimates, including timelines, resource allocations, risk assessments, and underlying assumptions.

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Once all preparations are in place, we will initiate the project and move forward with the planned tasks