Our client has developed a platform based on Salesforce Health Cloud which allows people that suffer from alcohol and drug addiction to receive professional help and support.
Our development team was chosen to create a mobile application for both platforms – iOS and Android. The main requirement was to develop a simple, easy-to-use application with user-friendly interface that allows receiving medical support in a couple of clicks.
Goals and tasks
Main application functions were the following:
- Authentication via Salesforce Community licenses;
- Possibility to schedule an appointment with a coach using Live Agent Chat, video chat or via an emergency call;
- Possibility to pass a health test and get advice from a coach.
JET BI team performed consulting and custom development services including:
- Requirement analysis;
- Development of mobile application for both platforms – iOS and Android;
- Advisory work on UI/UX design;
- Salesforce authorization using Community licenses;
- Integration with Salesforce using custom API and standard SDK;
- Integration with Salesforce Live Agent Chat;
- Integration with Tokbox Video chat;
- Ability to schedule an appointment using custom calendar components;
- Possibility to pass tests and get recommendations based on the results
Mobile application developed within the project increased work efficiency of the medical staff, it also reduced the time necessary to provide medical support. Thanks to the application the communication between patients and coaches has been taken to the new level.
The application was successfully published on Google Play and App Store in January 2018. Now it enjoys positive feedback from users.
Advantages of JET BI
- Extensive experience in mobile integrations with SAP and Salesforce platforms;
- High quality results guaranteed by the efficient QA processes and the transparent handling of bugs enhancement applications;
- Bureaucracy minimum adjustment to the client`s internal processes, challenges implementation with regard of the specific of the business processes;
- High level of employees`motivation.