Project description
Client is going to implement “Komunikado”- Salesforce® and JIRA® connector to provide synchronization of tasks, subtasks, comments, and work logs in both directions between two JIRA instances via Salesforce.
Goals and tasks
- Setup synchronization of tasks, subtasks, comments, and work logs between two JIRA instances;
- Provide centralized analytics for JIRA issues completed for Account management
- Implement SF Komunikado in the customer's business process;
- Optimize current business processes of the customer;
- Configure "Configure mapping settings" according to the data in the external and internal Jira;
- Customize Salesforce CRM to meet unique customer needs.
Project scope
The team performed consulting and development services including:
- Registration of multiple connections for data migration;
- Configured the transfer of data, such as tasks, subtasks, comments, and work logs;
- Data migration in two directions, from external Jira to SF and from SF to internal Jira;
- Migration of settings using the Data Loader;
- Configuring fields in Issues, Comment, Worklogs section using mapping settings;
- Configured the ability to view the status of data transfer for each connection.
Results
- SF Komunikado implemented and integrated into existing infrastructure;
- Set up synchronization of data, such as tasks, subtasks, comments, and work logs;
- Multiple connection registrations have been created;
- Filters to transfer tasks in both directions from JIRA to SF and SF to JIRA were created;
- Filters for moving subtasks in both directions from JIRA to SF and SF to JIRA have been created;
- Created filters to move work logs in both directions, from JIRA to SF and SF to JIRA;
- Set up Configure mapping settings;
- Configured processes to move tasks and subtasks in Schedule Synchronization from external JIRA to SF;
- Configured processes to move tasks and subtasks in Schedule Synchronization from SF to internal JIRA;
- Configured processes to move comments in Schedule Synchronization from external JIRA to SF;
- Configured processes for moving comments in Schedule Synchronization from SF to internal JIRA;
- Processes have been set up to migrate the work logs in Schedule Synchronization from external JIRA to SF;
- Configured processes for moving work logs to Schedule Synchronization from SF to internal JIRA;
- Configured ability to migrate/update data daily;
- Configured connectivity via JSON file;
- Configured ability to offload data from SF using JSON file;
- Configured access encryption function in the uploaded JSON file.
Client's review:
"Thanks to Kommunikado implementation my team began to spend much less time logging tasks and describing work logs in two Jiras".
