Salesforce CRM Customization & Support for IT Central Station | JET BI

Case studies

Salesforce CRM Customization & Support for IT Central Station

Salesforce
High Tech
Published
16 Feb, 2018
JET BI TEAM 
  • 1 Salesforce Developer
  • 1 Salesforce Consultant
  • 1 QA Engineer
  • 1 Project Manager
TECHNOLOGIES 
  • Standard Force.com functionality
  • APEX Classes and Triggers
  • Visualforce Pages
  • Lightning Components
PROJECT TIMELINE 

1-year ongoing support

Project description 

IT Central Station is a crowdsourcing knowledge platform supporting technology decision makers around the world to better connect with peers and other independent experts. The company has been looking for an expertise dealing with design and customization of complicated processes, analytics and the report adjustment according to company business needs, authorization concept set up. 

It was required to provide strategic guidance on new CRM solution architecture for the fastest growth of online platform designed for enterprise technology buyers.

Goals and tasks 
  • Implement data management and data quality improvements;
  • Migrate data from different objects and external resources;
  • Configure synchronization with external databases and new custom objects;
  • Automate Delivery programs notifications;
  • Improve data security model: organizational defaults, roles, sharing rules, users management, permission sets and field level security;
  • Support and configure custom objects, price books and product types, object relationships, formulas, roll-ups, layouts, sale flows, validation rules, Visualforce email templates, email alerts, workflows and automated processes;
  • Develop custom APEX triggers and batches in order to meet unique business needs;
  • Design complex reports, report types and set up regular notifications;
  • Prepare technical documentation;
  • Run demos and training sessions.
Project scope 

JET BI team performed consulting and implementation services including:

  • Close communication with the Customer in order to understand business processes and requirements for Salesforce set up and customization;
  • Requirements analysis;
  • Configuration and custom development according to business requirements;
  • The support project has been already running for 1 year.
Result 
  • Performed seamless transition to new agreed & configured sales process for two different teams;
  • Different record types and layouts are configured and assigned;
  • Validation rules customized so the user could validate data records during the sales process execution;
  • New Workflow & Process Builder Flows created;
  • Custom HTML and Visualforce email templates implemented;
  • Company’s role hierarchy structure is fully reconfigured in order to achieve the desired level of access to the data;
  • Custom APEX Batch is developed that defines whether an Account record is active or not based on the related opportunities’ products dates;
  • Custom Email notification functionality for Delivery Managers implemented and can be configured via Custom Settings;
  • Automation of notification for a Customer Support Managers and Program Managers depending on Active account status, product type and opportunity stage;
  • Personal and teams’ dashboards are configured. New complex report are designed;
  • APEX triggers successful integrated for the data synchronization with the external system;
  • Fixed existing issues and mismatches in previous logic;
  • Data clean-up performed;
  • Overall staff efficiency increased
Advantages of JET BI 
  • 20+ Products successfully designed, developed and published on AppExchange for top AppExchange ISV vendors during the last 5 years. JET BI’s own product (Advantage for Salesforce) already listed on AppExchange;
  • All-In-One Product Development Service provider. 70+ highly-skilled engineers, UX designers, developers, QA, and security experts will get you covered throughout the process of getting your app shine on the AppExchange. Hybrid solutions with Heroku. iOS and Android mobile apps development;
  • Certified Salesforce Developers (DEV II), SCRUM Masters, Front-end developers, ISTQB-certified QA. All Salesforce-recommended best-practices for development on Salesforce platform at your hand;
  • Highest quality and security. JET BI core values include trust, security, and quality. We implement the highest security standards on all levels. Efficient ISO-certified software quality management;
  • AppExchange® for business. We can help you with Salesforce Sales Cloud for ISV (“business org”) setup, integration with 3rd party systems, publishing console training, LMA, trialforce setup. We will help your sales team to increase customer engagement, revenue, transparency, and conversion with #1 Sales automation tool in the world;
  • Industry-specific and 3rd party systems integration. Sales Cloud, Service Cloud, Community Cloud, Financial Services Cloud, Field Services Lightning. Deep expertise in integration with SAP ERP and SAP HANA. IoT and VR solutions. Professional Services, Real-estate, Retail, Fashion, Banking, Oil&Gas.

About Us

We develop and implement business intelligence solutions based on SAP BO/BW platform. We also provide the full cycle of Salesforce consulting: Salesforce implementation and customization, support, and ISV solutions. Mobile Development Department focuses on business solutions for iOS and Android. 

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Minsk, Belarus
220002, Masherova avenue 19, 8 floor
Phone: +375 17 334 24 16

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