While working with customers in IT industry, there is a need to integrate various systems. In our case, we faced a challenge of providing customers with the rapid Salesforce® integration with JIRA® using no additional development and support efforts for 3rd party components. Sales and Service teams may face a similar problem, in case they work on customer interaction in Salesforce, but part of the team’s or partner’s projects and issues are tracked in JIRA.
Task
We formulated the problem as follows: to find a Salesforce and JIRA cloud connector for the average customer portrait.
| Metrics | Value |
| Project capacity | 5850 issues |
| New features in the sprint | 40 |
| Defects in the sprint | 60 |
| Sprint frequency | 2 per month |
| Frequency of synchronizations | 2 per sprint (at the beginning and at the end |
| Total amount of synchronization processes | 8 per month, 96 per year 200 issues per month, 2400 per year |
| Quantity of users | Quantity of users |
Criteria for the solution:
- A user with knowledge level lower than Salesforce Admin should be able to configure the tool;
- The time from the installation beginning to the first successful synchronization should take no more than 4 hours;
- Availability of bidirectional synchronization between JIRA and Salesforce;
- Availability of a free trial version;
- Synchronization of issues and comments;
- Free or Low budget solution;
Solution
We found 6 possible solutions on AppExchange. In this article, we will look at Komunikado tool by JET BI.
Criteria for Komunikado choice:
| Features | Availability in Komunikado |
| Time from installation to the first synchronization | Less than 4 hours |
| Price per month | *Free |
| Bidirectional synchronization of issues and comments | Yes |
| The possible frequency of synchronization | Every 60 minutes |
| Filters available | Filters available |
*Free during the first year
About Komunikado product
| Synchronization |
Synchronization in both directions records from Salesforce to JIRA issues, comments, attachments The full log of data sync for audit and troubleshooting 100% Force.com native managed package |
| Configuration | Flexible configuration of fields and objects mapping, custom objects and fields support |
| Schedule | Independent scheduling and mapping for each JIRA Project\Salesforce Object |
Komunikado advantages
- Increased team productivity;
- Software licenses cost efficiency;
- 100% Native Salesforce app;
- Fast and secure implementation;
- Customizable for unique needs.
For whom is it better to make Komunikado
- A company is a small or medium enterprise;
- Business use both Salesforce Sales/Service cloud and JIRA and would like to get synergy effect from these great products;
- A company transfers data on issues and comments between JIRA and Salesforce manually.
Want to reduce costs on transferring information between JIRA and Salesforce? Contact us and try a trial version!
