Constant quick access to the cloud and the on-prem data is an essential requirement for successful company growth. Today, when there are thousands of fine-grained tools for each business unit like Marketing, Sales, Customer Support and so on, getting current and objective information becomes one of the driving factors for a competitive and agile business.
From startups to global enterprises, companies across different industries must transform how they do business in the Industry 4.0 age to innovate faster, increase operational efficiency, and deliver memorable customer experiences. This has made the need for enterprise integration more essential than ever before.
Complex integrations with customer code is not a way out, because as the business grows this system will become more and more complex and difficult to maintain. Here where Mulesoft can help. You build an application network using the latest integration best practices like API-led connectivity. Unlike tightly coupled integration, API-led connectivity is built on the discoverability, self-service, and reuse of well-designed, well-managed APIs. This idea assumes organizing all APIs into three broad categories which ensure reusability and consistency of data.
- System APIs
- Process APIs
- Experience APIs
Well, theoretically is is all clear. What does it mean for business?
1) Easy move from on-premise systems to a cloud infrastructure
With Anypoint Platform powered by Mulesoft, you can connect top enterprise applications such as SAP, Salesforce, Workday, and Microsoft Sharepoint while having complete connectivity to ERP, CRM, IT applications and more.
The service makes it possible to integrate apps, data, and any gadget anywhere, on-premises or in the cloud.
As your business grows you can build from scratch and easily change your application network taking advantage of the user-friendly tools and open standards- APIs, connectors, pre-built templates, and various reusable building blocks.
3) Real-time access to customer information
The response rate to customer inquiries is a critical differentiator when it comes to market competition. Real-time and secure prospective customer information transition to the sales rep has a direct impact on closing deals. A customer today is used to get a response immediately: the slower it is the more likely your prospect will go for your competitor's offer.
4) Creating a consolidated customer experience
Siloed data in disparate systems make it difficult to use it efficiently. These days, we have come to expect a timely, seamless order fulfillment experience. Using API-led connectivity enables you to create happier customers and competitive advantages by delivering services and experiences
5) Out-of-the-box features and template-driven approach to development
Like the AppExchange for Salesforce, MuleSoft has the Anypoint Exchange. Here you find a public repository of connectors, templates, examples, and APIs. Your developer team can customize them with minimal code. It means the growth of developer productivity as well as the reduction of cost and time for integration and deployment across any application, data source, and device. There is also an option to store connectors, templates, examples, API definitions, even API fragments in a privately shared space.
Layered API-led connectivity of Mulesoft platform brings enterprises agility and mobility which result in dramatic business outcomes such business durability in response to market changes, lower dependency on specific IT systems, lower and more linear expenses on business scaling, resulting in not only increased ROI and customer retention rate, but complete transformation of business DNA to industry 4.0 standards.