Salesforce Service Cloud

About Salesforce

  • Headquartered in San-Francisco, founded in 1999
  • Market capitalization around 60 billion
  • Salesforce Sales Cloud is #1 CRM worldwide
  • All products are provided via SaaS model
  • In addition to CRM provides cloud solutions for Support, Marketing, and cloud platform Salesforce1
  • Salesforce is used by more than 100 000 companies and 2 million users worldwide.

 

Salesforce Service Cloud -  #1 Customer Engagement Center software in the world according to Gartner.

Salesforce Service cloud in 4 sentences:

  • Full automation of support team and contact center
  • Scalability and performance, you pay as you go
  • Flexible cloud platform, customizable for your business specific needs
  • Full integration with CRM and IP telephony (CTI)

The most successful, leading companies worldwide use Salesforce Service Cloud for customer support automation

Salesforce Service Cloud gives you:

  • High usability and user adoption
  • Powerful Computer telephony integration included
  • Knowledge Base and collaboration platform are included
  • Extend and customize your solution with point-and-click tools
  • Thousands of extensions from partners are available instantly via AppExchange

How JET BI can help:

  • JET BI provides Salesforce Service Cloud implementation services for small and midsize enterprises (SME)
  • Custom APEX and Visualforce development, APEX triggers, batch processing jobs, Flows, Visualforce email templates
  • CTI integration customizing, Service Cloud console customizing and custom development
  • Integration with 3rd party issue trackers, custom APEX email handlers, custom dashboards with Visualforce and JavaScript frameworks (D3.js, Three.js, Raphael.js, etc.)
  • Implement Customer and Partner community, including Lightning experience Napili template
  • Audit existing customizing and code, enhance unit test coverage to 100%, establishing mature development, QA (including automation testing) and deployment processes suitable for Salesforce cloud platform

Top 5 Reasons to choose JET BI:

  1. Solution implementation is done in 2 to 12 weeks
  2. Integration with existing solutions in your system landscape, customization according to your business specific needs is included
  3. IP Telephony hardware from Cisco can be provided to organize turn-key solution for Call-Center
  4. You will get licensing and enhancements acquiring recommendations to maximize return on investments (ROI)
  5. Leverage more than 10 years experience in business automation solutions that allows finding optimal solution, technology, and tool

Need professional Salesforce consulting?

Contact JET BI expertTry for free now

About Us

We develop and implement business intelligence solutions based on SAP BO/BW platform. We also provide the full cycle of Salesforce consulting: Salesforce implementation and customization, support, and ISV solutions. We serve our clients in the USA, Europe, UK, and CIS countries.

Get in touch

JET BI

Belarus, Minsk

220002, Masherova avenue 19, 8th floor

Phone: +375 17 334 24 16

Projects: sales@jetbi.com

Join our team: jobs@jetbi.com

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